Return Policy

LAVERA HOME

At Lavera Home, your satisfaction is our priority. This policy has been prepared with full transparency to ensure a comfortable and trustworthy shopping experience, reflecting our commitment to the highest standards of quality and service.

📋 Policy Contents

1. Return & Exchange Timeframe
2. Return Acceptance Criteria
3. Discounted & Sale Items Policy
4. How to Submit a Request
5. Shipping & Logistics Costs
6. Refunds

To ensure a service that meets our customers' expectations, return or exchange requests may be submitted within the following periods:

• Return Request: Within 7 business days from the date of receiving the order
• Exchange Request: Within 7 days from the date of receiving the order

To ensure your request is accepted, the product must be in the same condition as when it left our store:

• The product must be unused and in its original condition
• Must include all original packaging, accessories, and any included gifts (if applicable)

In line with our transparency policy, discounted items are not eligible for return or exchange except in two cases only:

• Manufacturing Defect: A clear defect in the product that was not previously mentioned
• Wrong Item Received: The product received does not match the specifications listed in the store

We are here to make the process as easy as possible. Everything can be done remotely:

• Contact the customer care team at Rinad Al-Tamayuz Establishment via WhatsApp: +966552010297
• Or via email: [email protected]
• Provide a photo or video showing the product's condition and the reason for the return
• Upon initial approval, we will provide a shipping label to return the product to our warehouse

Shipping costs are determined based on the reason for the return:

• Customer's Choice: If the return or exchange is due to a personal preference, the customer bears all shipping costs
• Manufacturing Defect: If there is a defect or a wrong item was sent, Rinad Al-Tamayuz Establishment — Lavera Home bears all shipping and delivery costs

We are committed to returning the due amounts within 2 to 14 business days depending on the payment method:

• Bank Cards: The amount will be refunded to the same bank account used during the purchase
• Installment Services (Tamara / Tabby): Amounts are settled and returned through their systems in accordance with their applicable policies

LAVERA HOME

Our team is ready to answer all your questions and assist you with your return or exchange request.

[email protected]

+966552010297

All rights reserved — Rinad Al-Tamayuz Establishment © 2026 | Unified National Number: 7053996125